1.1. Information We Collect

We may collect the following types of personal and non-personal information when you use the App:

• Contact details such as your name, email address, and phone number
• Location data (with your permission)
• Device and browser information
• Search queries and property preferences
• Messages and inquiries sent through the App
• Usage data such as pages viewed, time spent, and clicks

1.2. Purpose of Data Collection

We use this data to:

• Provide and improve services and listings
• Match users with relevant real estate properties and agents
• Enable communication between users and real estate professionals
• Provide tailored property suggestions
• Ensure App security and performance
• Fulfill legal obligations

1.3. Data Sharing

We do not sell your personal data. However, we may share data:

• With trusted service providers (e.g., payment processors, analytics providers)
• With property developers or agents when you express interest in a listing
• In compliance with legal obligations or law enforcement requests
• During a business transfer, such as a merger or acquisition

2.1. User Consent

By using the App, you consent to the collection and use of your data as described in these Terms and our Privacy Policy. You may withdraw your consent at any time by contacting us or deleting your account.

2.2. Data Protection Measures

We implement industry-standard security measures to protect your data, including:

• SSL encryption
• Secure servers and databases
• Access controls and authentication
• Regular vulnerability assessments

However, no system is completely secure. You use the App at your own risk.

2.3. Retention of Information

We retain your data only for as long as necessary to fulfill the purposes outlined above or as required by law. Inactive accounts may be deleted after a defined period.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct any inaccurate or incomplete data
• Deletion: Request deletion of your data (“Right to be Forgotten”)
• Objection: Object to processing of your data for specific purposes
• Portability: Request transfer of your data to another service

To exercise any of these rights, contact us at [Insert Contact Email].

We may use cookies and other tracking tools to:

• Maintain your login session
• Analyze site usage and improve performance
• Serve personalized content or advertisements (if any)

You may control or disable cookies in your device or browser settings.

The App may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before interacting with them.

The App is not intended for users under the age of 18. We do not knowingly collect data from children. If we become aware that a child has submitted personal data, we will take steps to delete it.

We may update these Terms and our Privacy Policy periodically. Changes take effect when published. Your continued use of the App after changes indicates your acceptance.

If you have any questions or concerns regarding your privacy or these Terms, please contact at:

topnotchcity.com

1.1 Registration Agents must complete the onboarding process, submit required professional documentation, and be verified by MEL-Technologies and Solution Ltd before listing properties on the App.

2.1 Information We Collect We collect the following agent-related data:

• Full name and contact details
• Licensing information
• Professional history and credentials
• Profile images, logos, and business bio
• Listing activity and user interactions

2.2 How We Use Agent Data We use agent data to:

We implement industry-standard security measures to protect your data, including:

• Display your profile on property listings
• Connect you with potential buyers or renters
• Monitor performance and engagement
• Ensure professional compliance
• Promote listings and agents in-app or in marketing campaigns (with permission)

2.3 Data Privacy and Retention

Your data is stored securely and will not be sold. It may be shared with users only for the purpose of connecting them to property listings or answering inquiries. We retain your data as long as your account remains active or as required by law.

3.1 Accurate Representation You must:

• Submit only truthful and up-to-date property and profile information
• Respond to user inquiries in a professional and timely manner
• Maintain licenses and regulatory compliance relevant to your location

3.2 Property Listing Requirements

• All listings must be for legitimate properties currently for sale, rent, or lease
• Listings must include complete and accurate descriptions, location, and pricing
• Listings must reflect the true condition and availability of the property

3.3 Image Policy

Only photographs or images of the actual property are allowed. Strictly prohibited:

• Stock photos not tied to the listed property
• Personal or identifiable images of people (including agents)
• Watermarks from third-party or non-licensed sources
• Any content that is offensive, misleading, or manipulative

Violation of this policy may result in the suspension or permanent deletion of your listings or agent account.

4.1 User Engagement As an agent, you are expected to:

• Provide users with clear and honest information
• Avoid aggressive, spammy, or misleading communication
• Not share user contact data outside the app without explicit consent

4.2 Third-Party Dealings

While agents may arrange offline property viewings or negotiations, all initial engagement must occur through the App to ensure trust and record-keeping.

4.3 Disputes

All disputes between agents and users should be resolved professionally. We may intervene at our discretion in cases of repeated misconduct, fraud, or complaints.

5.1 Permitted Use

You are granted a non-exclusive, revocable license to list properties and manage your profile on the App. Use of automation tools or scraping is prohibited.

5.2 Suspension or Termination

We reserve the right to suspend or permanently terminate your account if:

• You violate these Terms
• You submit fraudulent listings or misuse user data
• You receive consistent negative feedback

All content uploaded by you remains yours. However, by uploading property information and images, you grant MEL-Technologies and Solution Ltd a license to display and promote the content on the App and through its marketing channels.

We may update these Terms from time to time. Continued use of the App after updates constitutes your agreement to the revised Terms.

topnotchcity.com

2.1 Professionalism

Admins are required to:

• Act fairly, impartially, and professionally in all decisions
• Maintain respectful communication with users and agents
• Avoid any conflict of interest or favoritism in content moderation

2.2 Data Confidentiality

Admins have access to sensitive user and agent information. You must:

• Keep all data confidential
• Access only what is needed to perform your dutiesagents
• Never share or sell personal or business information
• Use secure methods when handling backend operations

3.1 Review Protocol

Before removing or modifying any user or agent’s property listing, Admins must:

• 1. Verify violation: Check for breach of terms (e.g., false listing, prohibited content,impersonation).
• 2. Document evidence: Save a copy/screenshot of the violation.
• Notify the uploader: Inform the agent/user via their registered contact (email or in-app) with:
  • A clear reason for the pending removal
  • A 24 to 72-hour window (unless urgent, e.g., illegal content) to respond or correct

3.2 Immediate Removal Criteria

Immediate removal (without prior notice) is allowed only if:

• The listing contains offensive, illegal, or fraudulent material
• The image violates platform policy (e.g., personal photos, unrelated content)
• There’s a security risk or legal request

Even in these cases, the uploader must be informed immediately after removal.

3.3 Appeals Process

Admins must:

• Allow users/agents to appeal listing removals
• Review appeals within 3–5 business days
• Escalate to senior management if the issue remains unresolved

3.1 Accurate Representation You must:

• Submit only truthful and up-to-date property and profile information
• Respond to user inquiries in a professional and timely manner
• Maintain licenses and regulatory compliance relevant to your location

3.2 Property Listing Requirements

• All listings must be for legitimate properties currently for sale, rent, or lease
• Listings must include complete and accurate descriptions, location, and pricing
• Listings must reflect the true condition and availability of the property

3.3 Image Policy

Only photographs or images of the actual property are allowed. Strictly prohibited:

• Stock photos not tied to the listed property
• Personal or identifiable images of people (including agents)
• Watermarks from third-party or non-licensed sources
• Any content that is offensive, misleading, or manipulative

Violation of this policy may result in the suspension or permanent deletion of your listings or agent account.

Admins must not:

• Modify property prices, descriptions, or user data without permission
• Impersonate agents or reply to user inquiries unless part of official support
• Engage in competitive practices or misuse platform data for personal gain

Violations of these Terms may lead to:

• Suspension of admin access
• Employment or contract termination (if applicable)
• Legal prosecution for data abuse or fraud

These Terms may be updated periodically. Admins will be notified of any material changes and are expected to review and acknowledge them.

For clarification or incident reporting, contact:

topnotchcity.com